Returns
The customer has a 14-day period to withdraw from the contract without giving any reason.
To exercise the right to withdraw from the contract, the Customer should send to the Seller an appropriate statement of withdrawal from the contract by an unequivocal statement
by e-mail within 14 days from the date on which the Customer came into possession of the goods covered by the Order. In the event of withdrawal from the contract, the Customer is obliged to return the returned Products in a non-deteriorated condition.
The return of the goods should be made immediately to the address of the Seller HugMe Monika Wejman, ul. M.C.Skłodowskiej 13/15, 10-109 Olsztyn,
but not later than within 14 days from the date of receipt by the Seller of the notice of withdrawal from the contract. The reimbursement will be made by the Seller using the same payment methods that were used by the Customer in the original transaction, unless the Customer agrees to a different solution,
in each case the Customer will not incur any fees in connection with this return. The customer bears the costs of returning the Product. In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted. In order to make a complaint, please send the Seller an e-mail to info@hugmeshop.pl or send the letter by traditional mail to the address HugMe Monika Wejman, ul. M.C.Skłodowskiej 13/15, 10-109 Olsztyn The reported complaint will be considered within 14 days. The result of its consideration will be notified to the Customer in writing to the e-mail address or home address.
The Seller's failure to reply within the indicated period will be considered a positive consideration of the complaint. The online store reimburses the customer for the returned / complained goods within 14 days from the date of positive consideration of the complaint, to the account indicated by the customer. The seller does not accept any parcels sent COD..
If the shipment was ordered outside the European Union, the shop does not accept returns.
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